The Korea Local Administration Review

The introduction of the analysis of citizen satisfaction in self evaluation system on the local governments is not only for the innovation of service delivery system but also for the change of the operation themselves. Basically the needs of it stems from the changing environment and mission of local government in the view of citizen. In spite of some achievements, most local governments are focused on the supply itself than the needs of citizens as client or ownership. First of all, we have to establish the concept of citizen satisfaction and then seek to use it better for the change of local governments. This article tried to give a tool and method of self analysis for evaluation. Yet basically the success of self evaluation system depends on understanding the self evaluation. Although satisfaction survey may be executed in the self evaluation, it can not be useful for citizen without application system. For the realization of meaning of citizen satisfaction survey, local governments have to establish their responding service system under their fiscal and regional conditions.