The Korea Local Administration Review

The purpose of this study is to analyze the factors that influence evaluationutilization, as well as the relationships among them, in the Public ServiceEvaluation (PSE) in Local Government. We conducted content analysis by sortingout the factors influencing the evaluation utilization enumerated by previousresearches. A survey followed. In order to determine the weight of the factorsand the causal relationships among them, the data was analyzed by usingregression analysis and Structural Equation Modeling (SEM). We found thatimportant factors are: acceptance, evaluation system, the interaction betweenthe evaluator and the users of the evaluation results, and organizational context.Finally, we suggest several solutions to promote utilization results.